Refund and Return Policy

TERMS OF SALE

Your purchase and use of any products (and any related support or subscription services) through Computer Connection’s website (the “Website”) are governed by these Terms and Conditions (“Agreement”). By placing an order, you (“You”) agree to this Agreement, forming a binding legal contract between you and Computer Connection (“We,” “Us,” “Our”).

By placing an order, you acknowledge that you have read, understand, and accept this Agreement in full, and that you are able and competent to enter into these terms and comply with them.

HARDWARE SALE AUTHORIZATION

By entering your payment details at checkout (credit card, debit card, Stripe, PayPal, or other payment method), you authorize Computer Connection to charge the total amount shown at the time of purchase, including applicable taxes, shipping fees, and any additional charges displayed at checkout. Charges may be processed immediately upon completion of your transaction.

Computer Connection is not responsible for pricing, typographical, or other errors in any listing. We reserve the right to correct errors, update information, or cancel orders if inaccuracies are discovered in pricing, product descriptions, availability, or other content on the Website.

All prices are displayed in United States dollars (USD) unless stated otherwise. Prices do not include shipping and handling unless explicitly stated. You are responsible for any additional charges that may apply based on location, taxes, or applicable regulations.

At Computer Connection, we provide financing options through external third-party providers. Should you opt to finance your purchase, you’ll be subject to the terms and conditions outlined by the provider on their website. All personal and financial information for financing purposes is directly managed by these third-party providers, and any financing agreement will be established directly between you and the provider. Computer Connection is not liable for any issues that arise from your financing arrangements and does not influence the terms or conditions of such agreements.

Please be aware that if you cancel your order or request a refund for purchases made through financing, you will be responsible for any financing fees charged at the time of sale. These fees will be deducted from any refund issued. This policy ensures transparency and fairness in handling the financial aspects of your transactions with us.

Product availability is subject to change, and we reserve the right to revise or discontinue any product at any time without prior notice. We may also limit the quantity of any product available for purchase and restrict sales to any user or prevent transactions as deemed necessary. These limits may apply to orders from the same account, the same credit card, and orders that use the same billing or shipping address.

If a product you order is unavailable and placed on backorder, we will inform you via email with an estimated arrival time. You may choose to wait for the product or cancel your order in response to the email.

Modification Process:

  • To make changes to your order, please send an email to rma@computerconnectionok.com.
  • Include details of the desired modifications and your original purchase/order number for reference.

Please be aware that while we strive to accommodate all modifications, they are dependent on the current stock levels and may not always be possible within the initially projected delivery period.

At Computer Connection, we strive to accurately describe and display our products on our website. Despite our efforts, there may be occasions where products are mispriced, descriptions are inaccurate, or products are unavailable, and there may be delays in updating information on our website. Therefore, we cannot guarantee the accuracy or completeness of the information provided, including but not limited to pricing, product colors, dimensions, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Computer Connection retains full rights, ownership, and interest in all trademarks, trade names, and service marks appearing on the website that are owned by us. This includes any rights that may or may not have been registered or granted under state and/or federal law.

Ownership of any products you purchase from Computer Connection, along with the risk of loss or damage, transfers to you upon our delivery to the carrier for shipment. This means that once the carrier takes possession of the products, they are considered your property, and any risk of loss or damage during shipping is your responsibility.

When purchasing products from Computer Connection, you are required to register and create an account. It is your responsibility to provide accurate and up-to-date information during registration and to keep this information current for as long as you use our services. We reserve the right to terminate or suspend your account without notice if any information provided is found to be inaccurate or incomplete.

Upon registering, you will create a user ID and password, which will enable you to access your user area. This area allows you to manage subscriptions, view past purchases, and update your account details. You must maintain the confidentiality of your login credentials, as you are solely responsible for all activities that occur under your account. We are not liable for any unauthorized use of your account. We will rely on the provided login credentials without further investigation, assuming any actions taken through your account are done by you or authorized by you.

Computer Connection does not extend any warranties for products defined as “Consumers” under the Magnuson-Moss Warranty-Federal Trade Commission Improvements Act. Warranties provided by manufacturers, distributors, or suppliers of non-Computer Connection branded products will be conveyed along with the products.

While most hardware sold by us, manufactured by third parties, comes with a one-year manufacturer’s warranty, we facilitate the RMA process on your behalf for any future warranty claims. However, we assume no liability for your use of any third-party manufactured hardware or products purchased through our website.

At Computer Connection, shipping and handling costs, as well as any applicable sales or value-added taxes, are additional expenses that are not included in the price of the product, unless explicitly stated otherwise at the time of purchase. The shipping times provided on our website are estimates based on the number of business days (Monday to Friday, excluding holidays) it typically takes for in-stock items to leave our facilities and be delivered to you. Occasionally, items may ship sooner than anticipated.

Upon placing an order, you will receive an initial confirmation email. Please note, this automated acknowledgment does not signify that we have processed or accepted your order, nor does it confirm our offer to sell. Confirmation of order acceptance and shipment will be sent via email once your items have been dispatched.

You are responsible for paying any applicable sales or use taxes, customs duties, VAT, or other similar taxes required by the state or country where you reside, related to your purchase from Computer Connection. If applicable, these taxes will be added to the total purchase price at checkout. You agree to pay these charges unless you provide a valid tax exemption certificate applicable to your purchase. It is your responsibility to be aware of and handle any additional charges that may apply to your order due to your location or specific tax regulations.

REFUND AND RETURN POLICY (NO RETURNS / EXCHANGES ONLY)

At Computer Connection, we prioritize clear expectations and fast resolution when something goes wrong. This policy outlines what is and isn’t eligible for exchange.

No Refunds / No Returns: We do not offer refunds or returns on any purchases. All sales are final.
No Open-Item Returns: Opened, installed, or used items are not eligible for exchange.

14-Day Exchange Window (Discretionary): You may request an exchange within 14 days of the purchase date. All exchanges are subject to approval at the sales rep’s discretion. To request an exchange authorization, contact us at rma@computerconnectionok.com within the 14-day window.

Conditions for Exchange Eligibility

To be considered for exchange, the item must meet all of the following:

  • Unopened, unused, and in new condition

  • Includes all original packaging, components, manuals, and accessories

  • Well-packaged to prevent damage during transport

  • Proof of purchase required

  • Open items are not eligible (opened, installed, used, missing packaging/components)

Custom PCs (Built-to-Order)

All custom PCs are final sale.

  • No returns

  • No exchanges

  • No refunds

Any issues with a custom PC are handled through our warranty/service process, not returns.

Systems, Software, and Activation Notes (Exchange Eligibility)

To protect product integrity and licensing:

  • Any system or item that has been used, registered, activated, or modified after purchase is not eligible for exchange.

  • Software keys/licenses, digital items, and services/labor are not exchangeable.

Shipping and Handling

  • Shipping charges are non-refundable.

  • If an exchange is approved, you are responsible for return shipping costs unless the exchange is due to our error (incorrect item shipped) or verified DOA/damage on arrival.

  • If an item shipped with “free shipping,” the outbound shipping cost may be charged as part of exchange handling where applicable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us immediately at rma@computerconnectionok.com with:

  • Order/receipt information

  • Photos of the box and item (and damage if applicable)

If confirmed, we will coordinate the appropriate resolution path.

Defective Items / DOA

If a product is defective on arrival, contact rma@computerconnectionok.com with your receipt and a description of the issue. Verified defects are handled through the appropriate replacement/exchange or warranty pathway depending on the product type.

ORDER MODIFICATIONS

To request changes to an order, email rma@computerconnectionok.com and include:

  • Your order number

  • The exact modifications requested

We will attempt to accommodate changes when possible, but modifications depend on stock status and production/shipping stage and may affect delivery timelines.

Products purchased from Computer Connection are intended for personal use only and not for resale, sublicensing, or any form of redistribution. You agree to use all products in compliance with applicable laws and regulations of the United States and any relevant state laws. You acknowledge that it is your responsibility to ensure that the use of products purchased from us is legal in your jurisdiction. We do not guarantee that product usage will be deemed legal in all areas, and we are not liable for illegal use or access.

Safety Warning:

  • Do not charge notebooks or PCs on any fabric, chair, bedding, or other flammable surfaces to avoid the risk of overheating and potential fire hazards. Always use a hard, flat surface to ensure proper ventilation and prevent overheating.

Accessing our website and purchasing products from jurisdictions where such products or services are illegal is strictly prohibited, and Computer Connection will not be liable for any legal violations incurred by such actions.

At Computer Connection, we understand that your needs might change after making a purchase. You are welcome to modify your existing orders at any point prior to the shipment of the original product(s). Changes to your order are subject to product availability and may affect the original delivery timeframe.

Modification Process:

  • To make changes to your order, please send an email to rma@computerconnectionok.com.
  • Include details of the desired modifications and your original purchase/order number for reference.

Please be aware that while we strive to accommodate all modifications, they are dependent on the current stock levels and may not always be possible within the initially projected delivery period.

All logos, trademarks, trade names, service marks, and other marks displayed on this Website (whether registered or not) are the property of Computer Connection, our affiliates, or third parties. Product names and brand marks are used for identification purposes and remain the property of their respective owners. You may not use any marks without prior written consent from the owner.

Computer Connection retains all rights, ownership, and interest in any trademarks, trade names, and service marks owned by Computer Connection that appear on the Website.

Coverage and Warranty Period

This warranty covers personal computers, laptops, and fully embedded internal hardware components manufactured by Computer Connection and purchased directly through our Website. This warranty does not cover third-party products or external accessories (including, but not limited to, keyboards and mice). The warranty period begins on the date of purchase and expires one (1) year from the date of delivery.

What’s Covered

  • Repair or replacement for defects in materials or workmanship under normal use

  • Paint/artwork defects such as peeling, bubbling, or significant discoloration during the warranty period

Exclusions

This warranty does not cover:

  • Misuse, abuse, neglect, unauthorized modifications, or external causes (accidents, liquid damage, impact, etc.)

  • Non–Computer Connection branded products

  • Software issues, including operating system behavior, application performance, or configuration problems

  • Products altered from original specifications, mishandled, or installed contrary to provided instructions

  • Damage caused by power events, surges, outages, environmental conditions, or lack of maintenance

Claim Process

  • Notify us in writing within ten (10) days of discovering a defect and no later than the warranty expiration date

  • If instructed, return the product or part to our facility within fifteen (15) days after notifying us, with shipping pre-paid by you

  • If validated, we will repair or replace the product/part at our discretion

Important: Warranty Is Not a Return Policy

This Limited Warranty is a repair/replacement warranty. It does not create a right to return products or receive a refund. All sales are final as stated in the Refund and Return Policy section above.

Limitation of Warranty Remedy

Our responsibility under this warranty is limited to repair or replacement of the covered product/part. We are not responsible for indirect losses.

Non-Transferable

This warranty is non-transferable and applies only to the original purchaser.

Software and Non-Hardware Items

We do not guarantee uninterrupted or error-free operation of preinstalled software. All software is provided under the applicable software license terms included with the product.

This Limited Warranty is the sole warranty offered by Computer Connection, superseding any other oral or written communications. All implied warranties (including merchantability and fitness for a particular purpose) are disclaimed to the extent permitted by law.

For warranty support, contact rma@computerconnectionok.com.

Except as expressly stated in the Limited Warranty above, Computer Connection disclaims all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and any warranties arising from course of dealing, usage, or trade practice.

Computer Connection is not liable for defect or failure due to normal wear, misuse, abuse, modification, improper selection, non-compliance with codes, or improper operation.

For third-party products, any manufacturer warranty that applies will be conveyed where applicable. We may facilitate the RMA process on your behalf, but we assume no liability for the use of third-party manufactured hardware purchased through our Website.

As authorized resellers, Computer Connection offers products from third-party manufacturers. References to third-party trade names, trademarks, service marks, and product names on this Website are solely for identification and reference purposes. Computer Connection claims no ownership in third-party marks and no affiliation or sponsorship unless explicitly stated.

To the maximum extent permitted by law, Computer Connection (including employees, affiliates, agents, and successors) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase or use of products, including but not limited to lost profits, lost data, or lost goodwill, regardless of legal theory (contract, statute, tort, negligence, strict liability, or otherwise), even if advised of the possibility of such damages.

While Computer Connection aims to ensure customer satisfaction and integrity in all services and products, please be aware that certain jurisdictions may not allow limitations on implied warranties or the limitation of liability for incidental or consequential damages. As such, some of the disclaimers and limitations set forth above may not apply to you.

Where any part of these disclaimers or limitations is not allowed, the exclusions will be limited to the greatest extent permitted by applicable law. In such cases, any implied warranties that cannot be disclaimed are limited in duration to the term of any applicable express warranty as provided herein, with all other terms and limitations remaining in full effect.

You hereby agree to defend, indemnify, and hold Computer Connection Inc., doing business as Computer Connection, along with our directors, officers, employees, consultants, agents, and representatives, harmless from and against any claims, liabilities, damages, or costs (including, but not limited to, attorney fees and costs of expert witnesses) arising out of or in any way related to: (i) any breach of this Agreement by you; (ii) your use of any of our products; (iii) any actual or alleged violation by you of any intellectual property, proprietary, or other rights of any third party; or (iv) your negligent or willful acts or omissions in connection with your use of the products purchased from us.

Information Security Policy At Computer Connection, we employ reasonable, industry-standard security measures to protect your personally identifiable and billing information during transmission to our website. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We are not responsible for the illegal or unauthorized access of information by third parties. In the event of any breach, we will promptly notify you upon discovery and will diligently work to remedy any security vulnerability that contributed to the unauthorized access.

Arbitration Agreement By purchasing from Computer Connection, you agree to forego the right to bring any claims related to this agreement and your use of purchased products in a court of law, instead agreeing to resolve all disputes through binding arbitration. This includes waiving the right to a trial by jury. All disputes or claims between you and Computer Connection, whether arising now or in the future, shall be resolved exclusively by binding arbitration under the rules of the American Arbitration Association (AAA) and administered by the AAA.

This arbitration will take place in Oklahoma City, Oklahoma. The arbitrator is empowered to grant any lawful relief and any award is final and binding, with no right to punitive damages. Judgments on the arbitration awards may be entered in any court with proper jurisdiction. Reasonable costs and fees, including attorneys’ fees and arbitration costs, may be awarded to the prevailing party.

You must submit any arbitration request in writing to us within one year of the event or occurrence giving rise to such claim. Failure to submit a claim within this one-year period will constitute a waiver and bar any claim based on or related to the event or occurrence.

Intellectual Property Protection We reserve the right to seek injunctive or other equitable relief in state or federal courts located in Oklahoma City, Oklahoma to protect our intellectual property rights, despite the arbitration agreement for other disputes.

TERMS OF USE

This document outlines the Terms of Use governing your engagement with the Computer Connection website (“Website”), a service provided by Computer Connection Inc., an Oklahoma-based company, and/or our successors and/or assigns (“We” or “Us”).

By accessing and using this Website, you agree to these Terms of Use and enter into a legally binding contract with Us. If you do not agree with any part of these terms, you must not use this Website.

Age Restriction Notice

Persons under the age of 18 are prohibited from using any part of this Website. If you are under 18, please exit this Website immediately. Your continued use affirms that you are at least 18 years old or have obtained parental or guardian consent.

MODIFICATIONS

Computer Connection reserves the right to modify these Terms of Use at our sole discretion, at any time. Changes will be posted on our Website and/or communicated to all registered users upon their next login following the implementation of such changes. It is your responsibility to review these Terms of Use periodically to stay informed of any updates.

By continuing to use this Website after changes are posted, you signify your acceptance of the revised terms. If you do not agree to the modifications, you must stop using this Website immediately.

You are granted the right to access all publicly visible content on this Website, including but not limited to logos, text, graphics, headers, banners, images, coding, tags, videos, audio recordings, podcasts, and similar recordings, applications, files, or any other individual elements of the Website (“Materials”) as made available from time to time. This access is provided solely for your personal, non-commercial use.

You agree to use this Website, including all materials and components, solely for personal, non-commercial purposes. You must not engage in unauthorized use of Website content in a way that infringes on copyright, trademark, or privacy and publicity rights. Additionally, you commit to complying with all applicable U.S. laws and any relevant international treaties and regulations concerning your use of this Website. Use of the Website for any prohibited purposes is strictly forbidden. Further restrictions on use may be detailed elsewhere in this Agreement.

We do not guarantee that the materials on this Website are appropriate or available for use in all jurisdictions. You are solely responsible for ensuring that your access and use of this Website comply with local laws applicable to your jurisdiction. Accessing this Website from jurisdictions where its content is illegal is expressly prohibited, and we assume no liability for any such unauthorized access.

All materials on this Website, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, are owned by us or our licensors and are protected by international copyright and intellectual property laws. Unauthorized use of any materials contained on this Website for commercial purposes is strictly prohibited. You may not save, download, copy, reproduce, distribute, republish, or display any materials without our prior written consent.

Our trade dress, including the unique combination of website design, color schemes, page headers, and graphics, is also proprietary and may not be copied, imitated, or used, in whole or in part, without our prior written permission. Furthermore, all trademarks, service marks, and trade names used on this Website are owned by us or our licensors and may not be used without our prior written approval.

Any embedded audio or video recordings on this Website, whether hosted by third-party sites like YouTube.com or others, are owned by us and are used under license or with permission. You are prohibited from framing, co-branding, or using meta tags or hidden text using our name or trademarks without our explicit written consent.

We retain full rights, ownership, title, and interest in all aspects of our intellectual property, whether registered or unregistered. The unauthorized use of any trademarks or any other materials from this Website on any other website or digital platform without our clear written permission is not allowed. This policy ensures the protection of our intellectual properties and restricts unauthorized use or association by third parties.

At Computer Connection, we are committed to complying with the CAN-SPAM Act (15 U.S.C. Sec. 7701 et seq.) and ensure that we do not send unsolicited emails or spam. We only send emails for which you have signed up or that pertain to ongoing services or inquiries.

If you wish to stop receiving promotional or marketing emails from us, you can opt-out at any time. To unsubscribe, simply click the “unsubscribe” link at the bottom of the email and follow the instructions provided. Alternatively, you can request to be removed from our email list by sending an email to RMA@computerconnectionok.com with your opt-out request. We respect your privacy and are committed to protecting it.

All content accessed through any third-party websites linked to or from our website—including web pages, documents, site design, text, graphics, logos, images, and icons—remains the property of their respective owners unless specifically stated otherwise. All rights not explicitly granted are reserved globally. It is strictly prohibited to reproduce, distribute, modify, retransmit, or publish any copyrighted material from these sites without the express written consent of the copyright holder, unless required by applicable law. We do not claim any affiliation with operators of third-party websites unless explicitly mentioned.

We strive to ensure that all information provided on our website and in communications from us is accurate and complete. However, we do not guarantee the accuracy, completeness, or usefulness of the information available on our website or sent via email. We are not responsible for any errors, omissions, or inconsistencies found in the information provided. We make no warranties regarding the quality, accuracy, or reliability of any information or data on this website. By using our website, you acknowledge and agree to assume all risks associated with the reliance on or use of any such information.

Access and use of our website is entirely at your own risk. All materials provided on this website are delivered on an “As Is” and “With All Faults” basis. We explicitly disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We make no guarantees about the quality, accuracy, performance, reliability, or usefulness of any materials, nor do we promise that your use of this website will be uninterrupted or error-free, or that defects will be corrected. No obligation exists for us to update any materials or information provided on this website. We do not guarantee that the materials are suitable or legal in your jurisdiction, or that they are free from viruses or other harmful components.

You acknowledge and agree that under no circumstances will we be liable for any indirect, special, consequential, or incidental damages, including but not limited to lost profits, lost data, loss of goodwill, or any other intangible losses, arising out of or in connection with your use or inability to use our website. This includes, but is not limited to, damages resulting from your reliance on any information obtained from this website. Our liability is limited as stated herein, irrespective of the cause of any damage you may incur, whether the damages are foreseeable or unforeseeable and regardless of the nature of the claim, be it in contract, statute, tort (including negligence, and without limitation, strict liability) or any other legal theory, even if we have been advised of the possibility of such damages.

You recognize and acknowledge that by agreeing to these terms, you may be waiving rights regarding claims that are currently unknown or unsuspected. Consequently, you explicitly waive any rights under any laws that might limit your ability to waive such claims, including but not limited to, California Civil Code §1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Please note that some jurisdictions may not permit the waiver of certain warranties or the limitation of liability for certain types of damages. Therefore, some of the disclaimers and limitations stated above may not apply to you. Where any implied warranties cannot be disclaimed, or damages cannot be limited under the law, the scope and duration of such warranties and the extent of our liability will be the minimum permitted under such applicable law.

You agree to indemnify, defend, and hold harmless Computer Connection, including its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service, from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. You also agree that Computer Connection has the exclusive right to control the defense of any such claims and choose its legal counsel. Your indemnification obligation will survive the termination of this Agreement and your use of the website.

A. Severability
If any provision of this Agreement is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, preserving the Agreement’s intent as much as legally possible.

B. Entire Agreement
These terms constitute the sole agreement between you and Computer Connection for website use, superseding any prior agreements regarding your interaction with the website.

C. Arbitration
You waive the right to court proceedings, agreeing to settle any disputes through arbitration, following the current rules of the American Arbitration Association. This excludes actions necessary to protect intellectual property or enforce arbitration outcomes.

D. Choice of Law
This Agreement is governed by Arizona law, disregarding any conflict of laws principles.

E. Waiver
Our failure to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision.

F. Termination of Website
Computer Connection reserves the right to modify or discontinue the website at any time without notice, and will not be liable for doing so.

G. Headings/Construction
Section titles are for convenience only and hold no legal effect. Interpretation of these terms will not be biased towards any party.

H. Assignment
You may not transfer any of your rights under this Agreement; however, Computer Connection may assign its rights to any third party without restriction.

I. Successors and Assigns
This Agreement benefits our successors or assigns and will continue to bind you if our rights and obligations are assigned.

J. Severability (Repeated for Emphasis)
If part of this Agreement is invalidated, the remainder will strive to fulfill the Agreement’s original intentions, maintaining validity and enforceability wherever possible.

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