Refund and Return Policy

All sales are conditionally final. All custom desktop PC sales are final upon purchase or down payment. We do not accept returns on most open items like motherboards, processors, graphic cards, memory, hard drives, power supplies, software, monitors, printers, adapters, cables, computer systems, laptops, tablets, and other peripherals. Labor charges are non-refundable. If we do accept an unopened return, it must be within 3 business days from the purchase date for a full refund. We may offer store credit or exchange up to 14 days after purchase. We are here to provide solutions for your technology needs. We also reserve the right to charge a restocking fee of up to 20%. We do not issue cash refunds after the day of purchase.

Our 30-day money back guarantee applies only to Prebuilt PCs. Full cash refunds will only be available on the day of purchase; we will offer store credit for the remainder of the 30 days.

The invoice must be presented for consideration of any exchanges, refunds, or warranty repairs.

Only regular-priced items may be refunded. Sale items cannot be refunded.

30 Day Money-Back Guarantee

Our 30-Day Money Back Guarantee extends 30 days from the date of purchase. It applies only to prebuilt PCs, not custom-built PCs or prebuilt keyboards. If you’re unsatisfied with the product, please contact us here to receive a return number. Returns will not be accepted without a return number. Return shipping on 30-Day Money Back returns is not covered by Computer Connection. The customer must pay for return shipping with tracking information sent to Computer Connection. The product will be inspected for evidence of tampering; once the inspection is complete and Computer Connection is satisfied that the product was not tampered with, a full refund (excluding both initial shipping fees and return shipping) will be issued. If you have technical issues with the product, we encourage you to reach out for a warranty repair! Shipping for warranties is covered by Computer Connection, so please feel free to reach out if you’re having issues with your PC.