Returns and exchanges.

All sales are final

We don’t offer refunds. If something is defective, our warranty covers it. See the warranty.

Exchanges within 14 days

Exchanges are approved by a sales rep. Email rma@computerconnectionok.com or come by the shop within 14 days of purchase. To qualify, the item must be:

• Unopened, unused, and in new condition
• Complete, with all original packaging, parts, manuals, and accessories
• Accompanied by proof of purchase

Not eligible for exchange

• Custom PCs. Every build is made to order, so they’re final sale. Problems are handled through the warranty.
• Opened, installed, or used items
• Systems that have been used, registered, activated, or modified
• Software keys, licenses, and other digital items
• Special-order parts. They’re non-refundable once ordered. Deposits apply to the final bill.
• Services and labor

Damaged, wrong, or dead on arrival

Contact us right away at rma@computerconnectionok.com with your order number and photos of the box and the item. Once we verify it, we replace it or handle it through the warranty, and we cover return shipping.

Shipping costs

Shipping charges aren’t refundable. For an approved exchange, you pay return shipping unless we sent the wrong item or it arrived damaged or dead.

Changing or canceling an order

Email rma@computerconnectionok.com with your order number before it ships and we’ll do what we can. If an item is backordered, you can cancel when we send the backorder notice.

Last updated October 2026. Questions? Call (405) 848-2044 or email sales@computerconnectionok.com.