Policies · Warranty
Our warranty, in plain English.
Every PC we build or sell is backed by a 1-year parts warranty and lifetime hardware diagnostics, handled right here on May Ave.
Parts
1 year
Defective internal parts are repaired or replaced at no cost for one year from the date of sale.
Diagnostics
For life
Bring it in any time and we’ll diagnose hardware problems at no charge, for as long as you own it.
Repairs
30 days
30-day labor warranty: if the same issue comes back within 30 days, we fix it with no labor charge. Replacement parts are billed as usual.
What the 1-year parts warranty covers
Desktop PCs built or sold by Computer Connection, custom and prebuilt. It covers defects in materials and workmanship in the original components inside the case for one year from the date of sale. We repair or replace the failed part. If an exact part is no longer available, we replace it with an equal or better part, which may be new or certified refurbished. A warranty repair does not extend the original warranty period.
Lifetime hardware diagnostics
For the original purchaser of a PC built or sold by us, hardware diagnostics are free for the life of the system. Diagnostics do not cover software problems such as Windows issues, viruses, or data recovery. If a problem turns out to be outside the parts warranty, we’ll quote the repair before doing any work.
What isn’t covered
- Software problems, viruses and malware, and data loss
- Damage from accidents, drops, liquid, power surges, misuse, or improper installation
- Parts you asked us to special-order, external accessories, monitors, and promotional items
- Used or refurbished equipment, unless stated in writing at sale
- Shipping damage, other than to the original purchaser on the original shipment
What voids the warranty
- Repairs, upgrades, or part installs done by anyone other than Computer Connection
- Removed, altered, or unreadable serial numbers or labels
How to make a claim
The fastest way is to bring the PC to the shop with your receipt. If you’re out of town, call (405) 848-2044 or email rma@computerconnectionok.com for a return authorization (RMA) number and shipping instructions. Write the RMA number on the outside of the box. We cover shipping for warranty failures in the first 30 days within the contiguous U.S. After that, shipping to us is on you.
Your data
Back up anything important before service. We take care with your files, but we are not responsible for data loss.
The legal part
This warranty applies to the original purchaser and can’t be transferred. Our responsibility is limited to repairing or replacing the defective part. We are not liable for incidental or consequential damages. Some states don’t allow these limits, so they may not apply to you, and you may have other rights that vary by state.
Last updated October 2026. Questions? Call (405) 848-2044 or email sales@computerconnectionok.com.